RUSSELL HOBBS DELIVERY POLICY

Delivery and Shipping

PLEASE NOTE

• Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
• Deliveries ordered over a weekend, will only be processed on the next working day.
• We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
• Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
• Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.

Delivered to you

Russellhobbs.co.za’s delivery policy is straightforward and simple! All orders incur a delivery charge, delivery costs will vary and are charged according to the weight, dimensions and area we are delivering to. When concluding your online transaction, a delivery fee will be automatically calculated and included in your total. Our deliveries are handled by our professional courier partners.

If your order has not been delivered within the 3 delivery attempts provided to you by our couriers, your parcel will be returned to russellhobbs.co.za. Please note that if you miss your delivery within the attempts set out above, you will be charged for the redelivery of your order. If the payment for redelivery is not received within 10days, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.

Delivery lead times

Orders will only be dispatched by us once full payment has been received and reflects in russellhobbs.co.za’s bank account.

You will receive a notification from us once your goods have been dispatched – keep a look out for the notification. It will contain your waybill reference number to help you track your order.

Tracking your order

Your order can be tracked by contacting our Customer Service team, please get in touch with us, either by emailing info.rh@holb.co.za or contacting us on (+27) 10 020 8823 and we’ll do our best to assist you.

If your parcel goes missing, or the contents are damaged, we will replace the items at no cost to you. Please refer to our T&C’s for more information. Please note that we will need to wait 15 working days before being able to replace or refund lost items that do not come up on our tracking website.