Gas & Quartz Heater

Warranty

Product comes with a standard one-year warranty.

Register your product online within the first year of your purchase to enjoy an additional
one-year warranty period as well as product support.

Home of Living Brands shall extend the warranty period for a further period of 1(one) year
("extended warranty period"), on condition that the purchaser registers the product on the website, within 12 months from the date of purchase of the product. The website address for registration is as follows: https://russellhobbswarranty.co.za

IMPORTANT NOTICE: In order to submit your warranty request you will be required to submit a form with the product's model number (which can be found at the bottom of the box), the date of purchase and the store you  purchased the product from. A copy of the receipt showing the date, store and product purchased also needs to be provided. Please note that the form can only be submitted if the date of the purchase has not exceeded a period of one year. Once the form is submitted your request will be reviewed. If the request is not approved you will be notified as to the reason why it was not successful.

Delivery Policy

• Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
• Deliveries ordered over a weekend, will only be processed on the next working day.
• We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
• Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
• Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.

Delivered to you

Russellhobbs.co.za's delivery policy is straightforward and simple! All orders incur a delivery charge, delivery costs will vary and are charged according to the weight, dimensions and area we are delivering to. When concluding your online transaction, a delivery fee will be automatically calculated and included in your total. Our deliveries are handled by our professional courier partners.

If your order has not been delivered within the 3 delivery attempts provided to you by our couriers, your parcel will be returned to russellhobbs.co.za. Please note that if you miss your delivery within the attempts set out above, you will be charged for the redelivery of your order. If the payment for redelivery is not received within 10days, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.